one-medical
  • Home
  • Solutions
    • Online Pre-Admission
    • Patient Engagement
    • Patient Tracking Boards
    • Collaborative Scheduling & Booking
    • Online Document Management
    • Digital Chart Storage
  • About Us
    • Contact Us
    • Careers
  • Blog
  • SCHEDULE A DEMO

Want to stay in the know on the latest ASC tips and topics?

Recent Posts

Looking for Something?

    New call-to-action

    Categories

    • ambulatory surgery center (69)
    • ASC (64)
    • video (29)
    • covid19 (23)
    • nurse guide (23)
    • patient communication (19)
    • pre-admissions (18)
    • technology (18)
    • patient engagement (17)
    • patient satisfaction (17)
    • surgical facility (16)
    • business and finance (15)
    • Case Study (14)
    • ambulatory software (14)
    • ambulatory surgery center software (8)
    • culture of safety (8)
    • or volume (8)
    • administrator (7)
    • complex cases (7)
    • risk management (7)
    • cardiac (6)
    • disinfect (6)
    • infection control (6)
    • solutions (6)
    • document management (5)
    • patient survey (5)
    • patient tracking (5)
    • surgery scheduling (5)
    • hiring (4)
    • implementation (4)
    • job security (4)
    • postop (4)
    • preop (4)
    • scheduling (4)
    • security (4)
    • total joint (4)
    • ASC booking (3)
    • CMS (3)
    • CMS requirements (3)
    • data integration (3)
    • patient registration (3)
    • senior patients (3)
    • texting (3)
    • vendor management (3)
    • ASC quality reporting (2)
    • Accreditation (2)
    • ambulatory surgery center surveys (2)
    • cancellations (2)
    • cost (2)
    • digital chart storage (2)
    • hygiene (2)
    • new hire (2)
    • outpatient surgery center (2)
    • outpatient surgery software (2)
    • patient charts (2)
    • payment plan (2)
    • sleep study (2)
    • time management (2)
    • 2021 (1)
    • 4 tips (1)
    • ASC Everyday Heroes (1)
    • Accredited (1)
    • ERAS (1)
    • GI (1)
    • best practices (1)
    • capnography (1)
    • certfication (1)
    • clinical (1)
    • colonoscopy (1)
    • conscious sedation (1)
    • corona virus (1)
    • diagnosis (1)
    • elderly patients (1)
    • endo (1)
    • everyday heroes (1)
    • intubation (1)
    • laryngoscopy (1)
    • marketing (1)
    • obesity (1)
    • online pre-admissions (1)
    • outsourcing (1)
    • preop nurse (1)
    • screening (1)
    • sleep apnea (1)
    • surgery center management software (1)
    • top 12 (1)
    • vendor communication (1)
    • vendors (1)
    See all
    02.12.2020One Medical Passport

    Why Your Patients Want Videos for Pre-Op and Post-Op Instructions

    Any ambulatory surgery center CEO or Administrator knows that patients following pre-op and post-op instructions are crucial to your surgery center’s success. When patients follow instructions, ASCs experience better patient outcomes and higher patient satisfaction. Here’s why it’s time to start using video education to deliver pre-op and post-op instructions.

    Account for multiple learning styles

    While a small number of people can read a pamphlet once and remember all the relevant information, most of us need another method of communication. Incorporating multiple types of media into your patient communication flow accounts for various learning styles. Sending pre-op and post-op videos can be beneficial for those who are visual, auditory, and sensory learners.

    Increase safety

    One of the biggest reasons to improve your patient education is to improve safety. Research has long shown that adequate education improves patient’s adherence to pre-op and post-op guidelines.

    Your videos can include everything from fasting requirements to medication adherence to avoiding tobacco and alcohol. When patients follow instructions, there is a direct correlation to positive outcomes and decreased risk of complications.

    Reduce anxiety

    Studies have shown that pre-op education helps to decrease patient anxiety. Having a conversation or phone call about pre-op instructions is beneficial. But what’s more helpful is when patients have resources at home to remind them of what they need to do before their surgery.

    Videos provide accessible, personalized instructions that patients can watch multiple times to feel more at ease. You can even schedule your videos so that patients are receiving reminders at the optimal times before surgery.

    Boost survey participation

    No one wants to fill out an experience survey when they’re still in the recovery room. But getting patients to participate in exit surveys after they’ve left your ASC can be a challenge. In addition to sending survey reminders, post-op instructional videos can provide much-needed reminders for patients regarding follow-up care and recovery.

    When patients get videos after their surgery, there is a sense that they are still being cared for and remembered. Research has shown that patients are more likely to fill out satisfaction surveys when they have the option to complete the surveys on their own time.

    Provide value

    Perhaps the most important part of sending pre-op and post-op instructions is to provide value to the patient. Patients receiving generalized videos about what they might be able to expect don’t necessarily feel encouraged or at ease. You need a digital solution that integrates the patient’s medical information directly to your communication tool to send targeted messages. Not only will your patient’s satisfaction increase, but you’ll also be saving your staff time so that they can focus more on direct patient care.

    Subscribe to our blog to make sure you don’t miss a single post full of tips and information. Comment below to let us know your thoughts on this topic or let us know what you’d like us to discuss next!

    Topics: ambulatory surgery center, ASC, postop, technology, patient survey, preop

    One Medical Passport

    Written by One Medical Passport

    Ready to take a closer look?

    Request a quick demo and find out how One Medical Passport can positively impact your perioperative process and help you deliver a better patient care experience.

    READY TO LEARN WHAT

    750+ ASCs Already Know.

    SCHEDULE A DEMO TODAY!

    Want to stay in the know on
    the latest ASC tips and topics?

    SUBSCRIBE TO OUR NEWSLETTER NOW

    COMPANY

    • Home
    • Solutions
    • About Us
    • Blog

    CONTACT SALES

    • email
      EMAIL
      sales@onempcompany.com
    • phone
      PHONE
      800.540.7527, ext. 3

    CONTACT SUPPORT

    • FACILITIES

      Click here to contact the Passport Care Team for facility support.

      Phone: 800.540.7527, ext. 2
    • PATIENTS

      Start your Patient Registration (Medical Passport) here

    one medical
    One Medical Passport, Inc. All rights reserved.

    ONE MEDICAL PASSPORT®, MEDICAL PASSPORT®, and PASSPORT ENGAGE® are trademarks of One Medical Passport, Inc.

    Privacy Policy & Terms of Service