What exactly are Patient Tracking Boards? What makes them so crucial to have in my facility?
Take a look at this video blog from when Medical Passport visited Hunterdon Center for Surgery to hear all about their successes with our solutions.
We understand that these times continue to make life feel stressful and heavy. We are all affected in different capacities; some are working more, some from home, others are dealing with the stress of not working at all. Some of us live in the states that are considered 'hot-spots' and others are in an area with only a few cases of COVID-19. Some have cancelled major life events, missed out on our big plans, and some have even had to say goodbye to family members and friends.
We haven't lost sight of you. The healthcare field consists of real-life superheroes and our job here at 1MP is to help you through these uncharted waters in any way that we can. No matter how much or how little you feel affected by this, we want to remind you just how appreciated you are each and every day.
We will get through this together and we vow to have your back even after this storm has passed.
Innovations Surgery Center (ISC) in Rockville, MD is a surgery center that is dedicated exclusively to GYN procedures. Their innovative techniques keep even the most complicated procedures to a minimally invasive level. They are known for their exceptional patient outcomes and revolutionizing female health procedures.
We had learned about the power outages and fires happening in California; we wanted to help.
News Anchor: “California is burning...statewide utilities cut power to more than 209,000 customers to minimize the fire risk.”
Paula: My name is Paula Schinning and I'm a Customer Success Manager here at One Medical Passport. We reached out to our California clients to see if we could help them get the word out to their patients about facilities closing or delaying surgery.
Sarah Sterling, an Administrator at Sutter Health: “It was 10pm when our center lost power. We were in a position where we just didn't know how to get ahold of our physicians, our staff, and most importantly, our patients. We needed to let them know the status of the center and their procedures”.
Paula: We reached out to a couple of facilities and went ahead and turned on one time messaging through Passport Engage, our patient engagement solution. They were able to reach out to their patients pretty quickly. We left it on for them just as they were kind of recovering from that, and then we had customers that were actively evacuating.
News Anchor: “Further north and Sonoma County conditions are even worse, forcing 200,000 evacuations”.
Paula: Some of the facilities had smoke in their OR’s and they couldn’t have access to their scheduling system. So, being at home, they were able to get ahold of patients to tell them “hey we're closed for the week due to the fires” and much more effectively manage their patient cases.
The clients were extremely happy because we were able to quickly do this for them. They want to be able to put these actions into place in their emergency preparedness plan, so, in the future, if there's these things, they know these steps to take. Some of the administrators were out-of-state and they didn't have access to their computer systems on site. We were able to do this because we're a cloud-based solution and we have all that information for them.
Sarah Sterling: “Now I'm more comfortable in knowing that I have that feature and I know that we'll be able to communicate with our patients and so it was very helpful.”
Paula: It was a very easy process for them and they were able to get ahold of us very quickly. Even on a Sunday, I noted that they are calling me from California, so, I answered the phone. I knew they needed help for Monday morning.
Onboarding new technology is the beginning of easier processes within surgical facilities. The process of onboarding can appear daunting, but by debunking a few misconceptions and explaining the best way to navigate your staff through this process, we'll help you realize why it's not.