Patient satisfaction can make or break the success of your ASC. As an anesthesiologist, I broke down 5 changes you can implement to keep your patients happy without costing you anything! Here are my thoughts:
COVID-19 has changed how all of us communicate. Chances are, you haven’t seen your patients in a while. So how can you increase patient engagement now?
As a nation, we are over-surveyed and it is killing the value of surveys to give meaningful, actionable intelligence on how to make things better.
Patient surveys are crucial tools for assessing patient satisfaction. And research has shown that 86% of patients find experience surveys valuable. But many facilities have low response rates. What gives? Why aren’t patients filling out the surveys? And how can you improve your ASC’s patient survey response rate?