As we previously discussed, accreditation guidelines are there to help your ASC improve quality, safety, and efficiency. However, staying on top of certifications can be time-consuming. Some specific digital solutions can help.
As more and more patients seek out ambulatory surgery centers over hospital settings for outpatient procedures, ASCs are faced with the constant challenge of scheduling more and more appointments. And unfortunately, with higher traffic numbers, scheduling aspects can (and do) fall through the cracks. Investing in a quality ambulatory surgery center software program can help ASCs a great deal on this front. But before we get into fixing problems, it’s important to recognize how mistakes are made in the first place. Below are some of the most common issues ASCs face that lead to mistakes in scheduling.
Prior to deploying One Medical Passport, Jefferson Surgery Center relied on nursing staff to phone patients in advance of a procedure to gather their preoperative medical history. Each of these calls took an average of one hour per patient because many patients were often unprepared and lacked the necessary information when receiving the call. Repeated calls to patients were often necessary as it was common for them to be unavailable. This communication process was inefficient, time-consuming and costly.
Over the 20 years that I have run One Medical Passport, probably the most frequent question that I get asked from ambulatory surgery centers that are considering an online pre-admissions system is: “What percentage of my patients can I expect to use the system?”