Surgery Center of Fairbanks had already been working with One Medical Passport for online patient registration before COVID-19. Once COVID-19 hit, they decided to integrate Engage, One Medical Passport’s patient communication solution. This allowed Fairbanks to communicate with patients and their loved ones on COVID-19 screening results, all of their new social distancing and waiting room guidelines, as well as surgical updates (so family members could completely avoid the waiting room.)
COVID-19 has rocked our world—from how we work to how we access healthcare to how we connect with each other. Recent research found that during the coronavirus pandemic, video chatting apps and social media website usage spiked significantly, in some cases up to 80%! What does that mean for older patients? Well, they probably are not as technologically disconnected as you might think.
COVID-19 has changed how all of us communicate. Chances are, you haven’t seen your patients in a while. So how can you increase patient engagement now?
Patient engagement tools are rapidly expanding. When they are implemented correctly, these solutions can offer significant benefits—improving outcomes, reducing costs, and increasing patient engagement. In an ever-expanding world of options, how do you choose the right patient engagement solution for your ASC?
The overall measure of a patient satisfaction score comes down to how patients feel about their care. While a patient’s impression of your facility can feel elusive, there are some tangible steps you can take to increase your patient satisfaction scores.
As more and more patients seek out reputable ambulatory surgery centers for outpatient procedures, it’s more important than ever that facilities consider ASC patient engagement as a key aspect of their overall communication strategies. What complicates the matter is finding a way to be personal and helpful for each individual patient without burning all of your time and energy doing so. There is ambulatory surgery center software available that makes these processes much easier, of course. But in developing your ASC messaging strategies, it is important to keep a few things in mind:
We all know outpatient care at an ambulatory surgery center (ASC) is better. We might be partial though since we live, eat and breath it everyday. Recently, healthcare leaders were surveyed on industry trends and their points back up our feelings on ASCs being the best.
Prior to deploying One Medical Passport, Jefferson Surgery Center relied on nursing staff to phone patients in advance of a procedure to gather their preoperative medical history. Each of these calls took an average of one hour per patient because many patients were often unprepared and lacked the necessary information when receiving the call. Repeated calls to patients were often necessary as it was common for them to be unavailable. This communication process was inefficient, time-consuming and costly.