Ambulatory Surgery Center patients are often uneasy, especially if it is their first time having surgery. For some patients, it may be the first time they've had surgery outside of a traditional hospital setting; for others, it is fear of the unknown. Addressing the most common worries patients have when at your ASC can go a long way toward successful recovery.
It would be wonderful if all the patients at your Ambulatory Surgery Center paid their bills on time, but that’s not the reality. Each year, the need to send out payment reminders increases and more patients expect them as a part of the services your ASC provides. Facilities that aren't gently reminding their patients about upcoming payments neglect a valuable tool in maintaining their ASC's cash flow. They may also be letting their patients down, as more people every year rely on electronic reminders to keep them on track financially.
Total joint replacement or reconstruction is an invasive procedure with potentially lengthy recovery times. When patients are facing the prospect of joint procedures followed by weeks of physical therapy and restrictions, a positive experience at your ASC can dramatically improve their recovery and satisfaction.
Do your ASC patients know your expectations? COVID-19 has changed how all businesses operate, but none are as affected as the healthcare industry.
Communication is a two-way street. It’s crucial for patients and staff of ambulatory surgery centers, ensuring positive outcomes. Efficient and effective patient communication can be challenging to establish with some patients, who may be resistant to talking about medical problems or feel uncomfortable with ASC staff. Patients may also be worried or fearful, which can shut down communication. There are ways to improve patient communication with a few simple adjustments in your ASC routines.
With rapidly-changing healthcare regulations, ASCs must consider how to deliver high-quality care while pivoting to meet the demands of changing legal and safety requirements. At the same time, patients want more information and they want it to be easily accessible.
We have the pleasure of working with ASC staff from all over the country. They use 1MP software to streamline and improve whichever daily functions they desire - and the results? Incredible functionality, fewer cancellations than ever before, increased revenue, and so much more. Here are a few real examples of how 1MP can help increase patient satisfaction.
From unpacking jargon to efficiently communicating care instructions, using video in healthcare can have substantial positive impacts. When it comes to your surgery center, how can video make a difference?
Surgery Center of Fairbanks had already been working with One Medical Passport for online patient registration before COVID-19. Once COVID-19 hit, they decided to integrate Engage, One Medical Passport’s patient communication solution. This allowed Fairbanks to communicate with patients and their loved ones on COVID-19 screening results, all of their new social distancing and waiting room guidelines, as well as surgical updates (so family members could completely avoid the waiting room.)