Enhancing the Patient Experience for Total Joint Procedures

Total joint replacement or reconstruction is an invasive procedure with potentially lengthy recovery times. When patients are facing the prospect of joint procedures followed by weeks of physical therapy and restrictions, a positive experience at your ASC can dramatically improve their recovery and satisfaction.

Communicating ASC Patient Expectations

Do your ASC patients know your expectations? COVID-19 has changed how all businesses operate, but none are as affected as the healthcare industry.

Improving Patient Communication in Your ASC

Communication is a two-way street. It’s crucial for patients and staff of ambulatory surgery centers, ensuring positive outcomes. Efficient and effective patient communication can be challenging to establish with some patients, who may be resistant to talking about medical problems or feel uncomfortable with ASC staff. Patients may also be worried or fearful, which can shut down communication. There are ways to improve patient communication with a few simple adjustments in your ASC routines.

The Perks of a Patient Communication Solution

The Benefits of Better Patient Communication

With rapidly-changing healthcare regulations, ASCs must consider how to deliver high-quality care while pivoting to meet the demands of changing legal and safety requirements. At the same time, patients want more information and they want it to be easily accessible. 

Case Study: Increasing Patient Satisfaction with 1MP

We have the pleasure of working with ASC staff from all over the country. They use 1MP software to streamline and improve whichever daily functions they desire - and the results? Incredible functionality, fewer cancellations than ever before, increased revenue, and so much more. Here are a few real examples of how 1MP can help increase patient satisfaction.

The Impact of Video in Healthcare and Surgery Centers

From unpacking jargon to efficiently communicating care instructions, using video in healthcare can have substantial positive impacts. When it comes to your surgery center, how can video make a difference?

How Surgery Center of Fairbanks Thrives Post-COVID-19

Surgery Center of Fairbanks had already been working with One Medical Passport for online patient registration before COVID-19. Once COVID-19 hit, they decided to integrate Engage, One Medical Passport’s patient communication solution. This allowed Fairbanks to communicate with patients and their loved ones on COVID-19 screening results, all of their new social distancing and waiting room guidelines, as well as surgical updates (so family members could completely avoid the waiting room.)

Increasing Patient Engagement During COVID-19

COVID-19 has changed how all of us communicate. Chances are, you haven’t seen your patients in a while. So how can you increase patient engagement now?

Top Challenges for ASCs in 2020

As healthcare evolves daily, some crucial challenges remain for ASCs. What does the 2020 landscape hold? Consider these key challenges and what to do about them.