Patient Satisfaction: Our Top 5 Tips

Patient satisfaction can make or break the success of your ASC. As an anesthesiologist, I broke down 5 changes you can implement to keep your patients happy without costing you anything!  Here are my thoughts:

How to Drive ASC Staff Satisfaction

In healthcare, patient satisfaction is always a top priority. But what about team member satisfaction? At its core, strong employee engagement leads to reduced turnover, increased revenue, and even higher patient engagement. Consider the following strategies for boosting staff morale: staff communication, celebrate success, and lead iin more ways than one.

How to Pinpoint Issues Within Your ASC

Every ASC leader knows that you can collect data all you want, but if you don’t know what to do with that data, nothing will ever change. How are your reporting processes working for your ASC? Here’s what you need to know about honing your data collection to pinpoint issues within your surgery center. 

Code Pineapple

We live in a hyper-partisan, hyper-sensitive, hyper-litigious society. We are also addicted to our social media. The two can be an explosive combination.

A Message of Hope from a Trusted Advisor

As frightening as the news is right now - it will pass. Our healthcare industry will be smarter and stronger from what we are learning today from this crisis. On the other side of this nightmare our hospitals will be more focused on greater healthcare challenges such as intensive care, organ transplants, and acute care management. Surgery centers will rapidly expand and multiply as we realize that elective and routine outpatient surgery does not belong in acute care facilities.
More individuals will choose healthcare as a profession, impressed by the inspiration of our first responders, our nurses, our physicians, our intake personnel. Our healthcare supply chains will not be dependent upon countries outside of the US to maintain adequate par levels of needed supplies. Our strength shall come from within. Thank everyone of you for the job you are doing! It may get darker before the light - but the light will come...

Why a McGrath is the Only Laryngoscope You Need

First things first: I have ZERO, ZIP, NADA relationship with McGrath.

The Best Practices of Onboarding

 

 

Onboarding new technology is the beginning of easier processes within surgical facilities. The process of onboarding can appear daunting, but by debunking a few misconceptions and explaining the best way to navigate your staff through this process, we'll help you realize why it's not. 

A New ASC Nurses's Guide on How to Start a Painless IV

Starting IVs is a crucial part of being an excellent ambulatory care nurse. While painless IV cannulations can be a challenging skill to master, they are vital to your patient’s recovery. Here’s our 5 steps to starting an IV for new nurses (or nurses who need a refresher):

7 Tactics Your ASC Needs to Improve Nursing Time Management

You know that days at an ASC can fly by in a blink. And as ASCs add more surgeries to the OR board to increase revenue, time management becomes even more precious. Here are 7 tried-and-true tactics your ASC needs to improve nursing time management.

How Evidence-Based Care is Necessary in Ambulatory Surgery

In the ambulatory surgical setting, nurses are forced to wear a lot of hats. They are not only the nurse, but may be a respiratory therapist, secretary, physician liaison for physician office referrals, educator, physical therapist, housekeeping, infection control, quality coordinator, and any other role necessary to deliver exceptional care to the patient. With limited budget and resources, surgical facilities are still expected to maintain infection control and quality assurance (QA) programs to ensure patients are receiving the safest care. The Joint Commission requires QA programs to cover Infection Control, Performance Improvement efforts, and the Culture of Safety within the ASC. In Texas, the Department of Health (TDH) wants all transfers, emergency department admissions, hospitalizations, and patients returned to surgery to be included in reporting requirements.