Communication is a two-way street. It’s crucial for patients and staff of ambulatory surgery centers, ensuring positive outcomes. Efficient and effective patient communication can be challenging to establish with some patients, who may be resistant to talking about medical problems or feel uncomfortable with ASC staff. Patients may also be worried or fearful, which can shut down communication. There are ways to improve patient communication with a few simple adjustments in your ASC routines.

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Accreditation is a daunting process that most facilities dread. We put together a guide to help you feel as prepared as possible.

The twofold goal of every ASC is the same: provide excellent ambulatory care, increase revenue. When we think of growing revenue, we often focus only on filling up the OR and working more efficiently. But payment plans are a crucial way to avoid leaving money on the table. 

Across healthcare, increasing quality and decreasing costs are two common goals. To keep your ASC running efficiently, it’s crucial to cut the fat. Where are you spending money that you don’t need to be spending? Here are 3 areas to think about as we enter into the new year.

The physical environment of your ASC can have a significant impact on your bottom line, patient satisfaction, and efficiency. Consider how your ASC facility is working—or not working—for you. 

In healthcare, patient satisfaction is always a top priority. But what about team member satisfaction? At its core, strong employee engagement leads to reduced turnover, increased revenue, and even higher patient engagement. Consider the following strategies for boosting staff morale: staff communication, celebrate success, and lead iin more ways than one.

Every ASC leader knows that you can collect data all you want, but if you don’t know what to do with that data, nothing will ever change. How are your reporting processes working for your ASC? Here’s what you need to know about honing your data collection to pinpoint issues within your surgery center. 

Let's face it- staff at ambulatory surgery centers often haven't been trained in marketing their facility. They're medical professionals, not marketing gurus! Every facility wants a full OR to bring in as much revenue and as many patients as possible, but it's tricky to do this without insight on marketing. Our very own Marketing Director, Melissa Gall, outlined a few steps to follow to better market your facility and keep your OR full.

The twofold goal of every ASC is the same: provide excellent ambulatory care, increase revenue. When we think of growing revenue, we often focus only on filling up the OR and working more efficiently. But payment plans are a crucial way to avoid leaving money on the table.