Your ASC may opt for a software solution for a variety of reasons -- more robust patient communication, digital charting, more collaborative scheduling. Most of the time, however, these software options are created by marketing and IT experts. And while your ASC can probably benefit from a genius marketing and tech-savvy mind, your software provider also needs to have clinical expertise. Otherwise, your software solution likely won't do everything you need it to.
Digital transformation is a buzzword in many industries—including healthcare. When you ask leaders how to best leverage technology in healthcare, you’ll get many different answers. Before you invest in overhauling your digital strategy, your ASC needs to set goals and gain a clear understanding of how technology directly benefits your patients.
Surgecenter of Louisville, in Louisville, KY, is a multi-specialty facility offering a wide variety of surgical services to over 450 patients monthly. Committed to providing the best possible patient care experience, the center brought its pre-admission process online with One Medical Passport and reported immediate benefits.
"It is the technology our patients expect. Most [patients] love being able to do this online. We have even won over many of our older, more hesitant patients."
-Joyce White, Administrator at Cypress Surgery Center
With an average of over 900 cases per month, Cypress Surgery Center sought a solution to help them work as efficiently as possible. The center prides itself on its commitment to quality patient care and looked to One Medical Passport to help deliver this level of care while saving time, money, and frustration.
As more and more patients seek out reputable ambulatory surgery centers for outpatient procedures, it’s more important than ever that facilities consider ASC patient engagement as a key aspect of their overall communication strategies. What complicates the matter is finding a way to be personal and helpful for each individual patient without burning all of your time and energy doing so. There is ambulatory surgery center software available that makes these processes much easier, of course. But in developing your ASC messaging strategies, it is important to keep a few things in mind: