Surgecenter of Louisville, in Louisville, KY, is a multi-specialty facility offering a wide variety of surgical services to over 450 patients monthly. Committed to providing the best possible patient care experience, the center brought its pre-admission process online with One Medical Passport and reported immediate benefits.
With 60% of their case volume being ophthalmology, typically an older demographic, they are happy to find that their patients are largely receptive to the technology and appreciative of its convenience and efficiency. Nurses are spending less time on the phone, enabling them to spend more time with patients. Additionally, they increased
efficiencies with fewer delays and cancellations due to inaccurate or incomplete medical histories.
"One Medical Passport has had a tremendous impact on our facility. They have fantastic customer service and are so receptive to any question or problem. We have never asked for something and not gotten a response."
-Kristy Norman, RN, BSN, Director of Nursing at Surgecenter of Louisville
Though the driving force for implementing One Medical Passport was service-based, Surgecenter is pleased with the positive financial impact it has had in decreasing staffing hours and overtime. Most importantly, Norman explains, One Medical Passport has helped them effectively streamline their service and meet their goal of patient satisfaction.
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