Introducing new technology in your Ambulatory Surgery Center can be a complex process. Some staff members may be resistant to change, others may be fearful of the learning curve. Successfully onboarding new technology relies on having your entire team on the same page and enthusiastic about the process. Here are our tips for making a smooth transition when your ASC onboards new technology like our patient tracking boards and vendor management software solutions.
An Ambulatory Surgery Center is only as successful as the satisfaction of its patients. Patients who are happy with how they are treated before, during, and after outpatient procedures are some of the best advertising your ASC can receive. Moving into 2022, consider how you can build on an already good patient experience and make it an excellent patient experience.
It's the time of year when everyone is thinking about New Year's Resolutions and having goals for the coming year. Setting goals for the New Year promotes a positive atmosphere and encourages a team outlook at your ASC. Naturally, you want your goals for 2022 to also create positive surgical outcomes. But how do you determine a tangible goal or set of goals for your Ambulatory Surgery Center?
In December, having a surgical procedure is particularly stressful because most people are trying to get ready for the holidays. The added stress of preparing for Christmas, Hanukkah, or Kwanzaa can make going to an ASC even more difficult. Be sure your Ambulatory Surgery Center puts some fun holiday traditions in place to alleviate some of this. Creating a cheerful, holiday environment will help alleviate some of your patients' stress and contribute to a pleasanter working atmosphere for your staff.
The second feature in our Women in Healthcare series goes to Lauren Illescas, COO at Mnet Health. Learn more about Lauren and how women are uniquely positioned in the healthcare industry and assist with driving operations efficiently.
Earlier this year, One Medical Passport announced the second round of the
ASC Everyday Heroes Program
. The program launched in 2020 as a way
to give back to the ASC community and recognize, honor, and reward the remarkable outpatient surgery professionals who have gone above and beyond their role and touched the lives of so many.
Even the best Ambulatory Surgery Centers face moments of adversity. Some of these may be adverse patient events, negative publicity, or a serious illness or loss by a staff member that impacts the team. While some adverse events aren’t under anyone’s control, others may need to be handled appropriately by management to minimize the ripple effect of negative outcomes. When adverse events occur, your ASC's recovery will hinge on several factors, including the resiliency of your employees and how your facility handles these events internally.
The patients at your ASC are your most valuable asset. Without individuals turning to your Ambulatory Surgery Center for procedures, you'd be out of business. When patients use your facility, it's vital to foster loyalty and thank them for using your ASC. At this time of year, when everyone is more rushed, it’s particularly important to show your patients how thankful you are for them.
The end of the year is approaching, when many patients have fully paid their insurance deductibles. They often use this time to fit in any covered medical treatments and surgeries before the end of the year. It's natural to want to have a surgical procedure done in the last few months of the year when it is entirely covered by insurance, but it can overwhelm your ASC with patients trying to schedule at the last minute. Your staff will be fielding many phone calls, trying to maximize scheduling without impacting patient care, and coping with additional billing and insurance issues. Make sure your Ambulatory Surgery Center is prepared for the onslaught.
