3 Areas that are Costing your ASC Unnecessary Money

Across healthcare, increasing quality and decreasing costs are two common goals. To keep your ASC running efficiently, it’s crucial to cut the fat. Where are you spending money that you don’t need to be spending? Here are 3 areas to think about as we enter into the new year.

And the winner is ...

The first ever ASC Everyday Heroes Program has officially come to a close; and we have a winner!

ASC Everyday Hero Top 3 Finalists

In August, our team announced The Ambulatory Surgery Everyday Heroes Program which was created to recognize, honor and celebrate the remarkable ASC professionals who have overcome incredible challenges, gone above and beyond their role, and touched the lives of so many.

The Perks of a Patient Communication Solution

Best Practices: Total Joint Surgery in an ASC

Outpatient total joint replacements are becoming more and more attractive to patients. Particularly in a post-COVID-19 world, patients are attracted to the idea of at-home recovery and a shorter length-of-stay in the acute setting. As demand rises, outpatient joint replacements are expected to increase by nearly 80% over the next few years. Your ASC can meet this increasing demand by optimizing and implementing best practices now for total joint surgery. 

The Benefits of Better Patient Communication

With rapidly-changing healthcare regulations, ASCs must consider how to deliver high-quality care while pivoting to meet the demands of changing legal and safety requirements. At the same time, patients want more information and they want it to be easily accessible. 

Total Joint Procedures Post-COVID-19

At the height of the COVID-19 pandemic, elective orthopedic procedures dropped about 61%, according to the American Alliance of Orthopaedic Executives. Postponing these elective surgeries has left a significant amount of revenue on the table. While general hospitals are still prioritizing COVID-19 treatment, ASCs have a perfect opportunity to increase their volume of elective procedures, such as total joint replacements. 

Case Study: Increasing Patient Satisfaction with 1MP

We have the pleasure of working with ASC staff from all over the country. They use 1MP software to streamline and improve whichever daily functions they desire - and the results? Incredible functionality, fewer cancellations than ever before, increased revenue, and so much more. Here are a few real examples of how 1MP can help increase patient satisfaction.

How to Create a Better Total Joint Patient Journey

Research has found that undergoing any total joint replacement can make patients feel uncertain, vulnerable, and nervous. They may experience a decrease in trust for their own body. They may have intense anxiety about harming their new joint. As their healthcare provider, you have a crucial role in helping patients feel more confident and at ease. Instead of feeling anxious and uncertain, with your help, patients can experience a significantly improved quality of life.  

The ASC Everyday Heroes Top 12 Contestants

Last month, our team announced the first round of a new initiative to help celebrate the unrecognized heroes in outpatient surgery: The Ambulatory Surgery Everyday Heroes Program

What You Don’t Know Could Hurt You: Ambulatory Surgery Software Security Explained

One of the top questions regarding ambulatory surgery software is data privacy and security. With just one click, cybercriminals can gain access to a network of data. If this happens at your ASC, the results can be devastating. 

Total Joint Procedures Post-COVID-19

Over 250 ambulatory surgery centers in the U.S. offer outpatient total joint replacements. With costs for ASC joint replacements at 40% less than the cost of inpatient replacements, more and more ASCs have adopted the procedure in recent years.  

How ERAS Concepts Can Improve Your ASC

A surgical protocol called Enhanced Recovery After Surgery (ERAS) has been shown to significantly improve patient satisfaction and outcomes. The protocol focuses on a few key strategies outlined in this article. Overhauling processes to ERAS compliance is a huge undertaking. However, there are some concepts in ERAS that every ASC can start using right away to increase patient satisfaction and improve outcomes. 

What Trends You Need to Consider in Your ASC Design

The physical environment of your ASC can have a significant impact on your bottom line, patient satisfaction, and efficiency. Consider how your ASC facility is working—or not working—for you. 

The Advantages of an Online Document Management System

 

Patient Satisfaction: Our Top 5 Tips

Patient satisfaction can make or break the success of your ASC. As an anesthesiologist, I broke down 5 changes you can implement to keep your patients happy without costing you anything!  Here are my thoughts:

4 Key Tips for Patient Satisfaction

Cypress Surgery Center: Before and After 1MP

The Impact of Video in Healthcare and Surgery Centers

From unpacking jargon to efficiently communicating care instructions, using video in healthcare can have substantial positive impacts. When it comes to your surgery center, how can video make a difference?

Why Your Patients Expect Videos

In today’s technological landscape, it’s rare to find someone who doesn’t have a smartphone. Gone are the days of television being the only source of video content—now, nearly everyone has a pocket-sized computer where they can stream hours of content on-demand. From video recipes to news stories to healthcare education, your patients expect to find what they need online.

Best Practices for ASC Patient Engagement

An overwhelming amount of evidence has shown that better health outcomes occur when patients are actively engaged in their care plan. While this might seem like an obvious statement, keeping patients engaged can be challenging. What can your ASC do to make sure patients are active participants in their care? 

1MP Announces Ambulatory Surgery Everyday Heroes Program to Celebrate the Unsung Heroes in Outpatient Surgery

One Medical Passport is pleased to announce the first round of their new initiative to help celebrate the unrecognized heroes in outpatient surgery: The Ambulatory Surgery Everyday Heroes Program. In every Ambulatory Surgery Center, there are workers who go above and beyond, and truly make an impact on people's lives. One Medical Passport’s clinical-based team understands that the hard work and sacrifices of many ASC staff often goes unnoticed due to the fast-paced, stressful environment of an ASC. The Ambulatory Surgery Everyday Heroes Program was created to recognize, celebrate, and reward these remarkable ASC professionals. 

How to Drive ASC Staff Satisfaction

In healthcare, patient satisfaction is always a top priority. But what about team member satisfaction? At its core, strong employee engagement leads to reduced turnover, increased revenue, and even higher patient engagement. Consider the following strategies for boosting staff morale: staff communication, celebrate success, and lead iin more ways than one.

Why your Software provider should have a clinical background

 Your ASC may opt for a software solution for a variety of reasons -- more robust patient communication, digital charting, more collaborative scheduling. Most of the time, however, these software options are created by marketing and IT experts. And while your ASC can probably benefit from a genius marketing and tech-savvy mind, your software provider also needs to have clinical expertise. Otherwise, your software solution likely won't do everything you need it to.

How Digital Transformation Can Enhance Patient Experience

Digital transformation is a buzzword in many industries—including healthcare. When you ask leaders how to best leverage technology in healthcare, you’ll get many different answers. Before you invest in overhauling your digital strategy, your ASC needs to set goals and gain a clear understanding of how technology directly benefits your patients. 

How to Pinpoint Issues Within Your ASC

Every ASC leader knows that you can collect data all you want, but if you don’t know what to do with that data, nothing will ever change. How are your reporting processes working for your ASC? Here’s what you need to know about honing your data collection to pinpoint issues within your surgery center. 

What is ASC Software?

 

The Importance of Tray Management

Running a surgery center requires a range of equipment. In most cases, ASCs can’t afford to purchase every instrument needed for a wide range of procedures. Coupled with a lack of storage space, most ASCs opt to use at least some loaner equipment. While this strategy can save a significant amount of money, it requires a high level of organization. Here’s what your ASC can do to improve your vendor management systems.

Using Data to Customize Solutions

 

How Surgery Center of Fairbanks Thrives Post-COVID-19

Surgery Center of Fairbanks had already been working with One Medical Passport for online patient registration before COVID-19. Once COVID-19 hit, they decided to integrate Engage, One Medical Passport’s patient communication solution. This allowed Fairbanks to communicate with patients and their loved ones on COVID-19 screening results, all of their new social distancing and waiting room guidelines, as well as surgical updates (so family members could completely avoid the waiting room.)

Why Your Older Patients Are Used to Technology Now

COVID-19 has rocked our world—from how we work to how we access healthcare to how we connect with each other. Recent research found that during the coronavirus pandemic, video chatting apps and social media website usage spiked significantly, in some cases up to 80%! What does that mean for older patients? Well, they probably are not as technologically disconnected as you might think. 

Vendor Management in Your ASC

As ASCs look at ways to run more efficiently, it’s natural to look for strategies to streamline processes with your vendors. With vendors, however, good relationships are key. How can you maintain good relationships with vendors while still maximizing your time? 

How to Market Your ASC: A Marketing Professional's Tips for Success

Let's face it- staff at ambulatory surgery centers often haven't been trained in marketing their facility. They're medical professionals, not marketing gurus! Every facility wants a full OR to bring in as much revenue and as many patients as possible, but it's tricky to do this without insight on marketing. Our very own Marketing Director, Melissa Gall, outlined a few steps to follow to better market your facility and keep your OR full.

 

Why Payment Plans Are Important in Healthcare

The twofold goal of every ASC is the same: provide excellent ambulatory care, increase revenue. When we think of growing revenue, we often focus only on filling up the OR and working more efficiently. But payment plans are a crucial way to avoid leaving money on the table. 

Evaluating Your Pre-Admissions Process

Tips for Ramping Back Up to Full Speed Post-COVID-19

As the COVID-19 pandemic curve starts to flatten in some states, you are probably itching to ramp back up to full speed in your ASC. As we ease into a post-pandemic new normal, consider these tips for ramping up to full capacity post-COVID-19.  

How Surgecenter of Louisville Saves 103 Hours of Nursing Time Monthly

Surgecenter of Louisville, in Louisville, KY, is a multi-specialty facility offering a wide variety of surgical services to over 450 patients monthly. Committed to providing the best possible patient care experience, the center brought its pre-admission process online with One Medical Passport and reported immediate benefits.

What are Patient Tracking Boards?

What exactly are Patient Tracking Boards? What makes them so crucial to have in my facility?

A Culture of Safety Checklist for Your ASC Post-COVID-19

As your ASC resumes surgeries, patients and staff members alike will likely have many questions about infection prevention and new safety measures. And to increase your culture of safety, reassuring and communicating with your employees and patients is crucial. 

How to Recruit and Retain Top Employees to Your ASC

Getting top talent in the door of your ASC is among the most critical priorities. However, the landscape of recruitment is changing. A recent survey found that 20% of ASC leaders planned to retire in the next three years. And replacing these leaders is becoming harder and harder, as many young surgeons are recruited directly after residency to large practices or hospitals. What can you do to recruit and retain top talent? 

1MP Helps Hunterdon Increase Patient Satisfaction

Take a look at this video blog from when Medical Passport visited Hunterdon Center for Surgery to hear all about their successes with our solutions. 

 

The Challenges ASCs Face When Creating a Culture of Safety

All ASCs strive for top-notch quality and safety. But what if your employees don’t have the perception that you are trying to improve safety? Increasing safety culture starts by acknowledging the barriers and challenges. 

Creating a Culture of Safety Post-COVID-19

COVID-19 has changed how all businesses operate, and none are affected more than healthcare. As ASCs receive approval to reopen, how has the virus changed your culture of safety? 

Increasing Patient Engagement During COVID-19

COVID-19 has changed how all of us communicate. Chances are, you haven’t seen your patients in a while. So how can you increase patient engagement now?

Cypress Surgery Center Saves 522 Hours per Year with 1MP

"It is the technology our patients expect. Most [patients] love being able to do this online. We have even won over many of our older, more hesitant patients."
-Joyce White, Administrator at Cypress Surgery Center

With an average of over 900 cases per month, Cypress Surgery Center sought a solution to help them work as efficiently as possible. The center prides itself on its commitment to quality patient care and looked to One Medical Passport to help deliver this level of care while saving time, money, and frustration.

How to Improve Infection Control in Your ASC

As ASCs prepare to re-open post-COVID-19, infection control is first and foremost on everyone’s mind. What protocols does your ASC have in place to make infection prevention a priority?

Top Challenges for ASCs in 2020

As healthcare evolves daily, some crucial challenges remain for ASCs. What does the 2020 landscape hold? Consider these key challenges and what to do about them.

Managing ASC Patients After COVID-19

In some regions, the COVID-19 curve is successfully flattening, and we are getting closer and closer to restarting elective surgeries. Already, administrators should be evaluating the backlog of missed operations and re-prioritizing how to proceed when they get the sign-off to re-open. How has COVID-19 changed the landscape of outpatient surgery?

Re-Opening After COVID-19: The ASCA Checklist

The Ambulatory Surgery Center Association (ASCA) has released a checklist to help ASCs consider what they need to do to begin caring for non-COVID-19 patients. The full list is available for ASCA members, and we’ve outlined some of the most crucial factors below.

Preparing for Facility Functions After COVID-19

Are You Prepared for the Boom Ahead?

In these dark days of closed facilities and furloughed/terminated staff, it is easy to get caught up in how unfair, unforeseen, and terribly depressing this situation has been for ambulatory surgery centers and the world.  

Code Pineapple

We live in a hyper-partisan, hyper-sensitive, hyper-litigious society. We are also addicted to our social media. The two can be an explosive combination.

Hyper-growth SaaS sales Leader Craig Silverman Joins 1MP

One Medical Passport is pleased to announce that hyper-growth SaaS sales leader Craig Silverman has joined the company as its Chief Revenue Officer. In his prior role as VP of Sales at DrChrono (2014 – Q1 2020), Silverman helped orchestrate the explosive growth of one of Silicon Valley’s hottest health-IT companies from startup to market leader.

Why America’s ASCs Should Re-Open May 1st

On April 13th , it will be exactly one month since the American College of Surgeons released its statement that surgeons should “minimize, postpone, or cancel elective operations at the current time until we are confident that our health care infrastructure can support a potentially rapid and overwhelming uptick in critical patient care needs.”  5 days later, on March 18th, CMS echoed the call for a halt to elective surgeries.  CMS Administrator Seema Verma said, “The reality is clear and the stakes are high: we need to preserve personal protective equipment for those on the front lines of this fight”.

How to Choose the Right Patient Engagement Solution

Patient engagement tools are rapidly expanding. When they are implemented correctly, these solutions can offer significant benefits—improving outcomes, reducing costs, and increasing patient engagement. In an ever-expanding world of options, how do you choose the right patient engagement solution for your ASC?

A Thank You for your Bravery.

 

We understand that these times continue to make life feel stressful and heavy. We are all affected in different capacities; some are working more, some from home, others are dealing with the stress of not working at all. Some of us live in the states that are considered 'hot-spots' and others are in an area with only a few cases of COVID-19. Some have cancelled major life events, missed out on our big plans, and some have even had to say goodbye to family members and friends.

We haven't lost sight of you. The healthcare field consists of real-life superheroes and our job here at 1MP is to help you through these uncharted waters in any way that we can. No matter how much or how little you feel affected by this, we want to remind you just how appreciated you are each and every day.

We will get through this together and we vow to have your back even after this storm has passed.

4 Government Programs to Assist ASCs

With COVID-19 affecting small business in the US, the government has issued various relief programs that you may be eligible to participate in.  Below are a list of the top 4 relief programs we wanted to help you learn about and be aware of: 

10 Things To Do TODAY While Your ASC Is Shut Down/Slowed Down – Part 2

So you’re shut down or slowed down because of the coronavirus. We are all a bit worried, fearful and even angry about what has happened. In dark times like these, I find it helps to stay busy, and know that very soon, to rip-off the classic line from Annie – “The Sun Will Come Out Tomorrow”. This pandemic WILL end in the near future, and the end is likely to be just as rapid as the onset.

So what to do while you are waiting? Here’s Part 2 of my list of 10 things every ASC can do to stay busy and come out the other side of this pandemic stronger and more prepared than ever:

Wash Your Face After You Wash Your Hands to Prevent COVID-19 Spread

DISCLAIMER -  I am not Anthony Fauci, MD or Deborah Birx, MD.  I am not speaking for the CDC and I don’t have any randomized clinical trials to point to.  What I do have is common sense. So here’s my thought: We should be washing our faces with soap and warm/hot water, not just our hands.  

ASCs and COVID-19: How to Handle Surgical Overflow

With the COVID-19 pandemic evolving daily, the Ambulatory Surgery Center Association (ASCA) has released a list of scenarios in which ASCs can be activated to handle surgical overflow. We’ve summarized the ASCA’s list of options for how ASCs can assist with surge capacity.

A Message of Hope from a Trusted Advisor

As frightening as the news is right now - it will pass. Our healthcare industry will be smarter and stronger from what we are learning today from this crisis. On the other side of this nightmare our hospitals will be more focused on greater healthcare challenges such as intensive care, organ transplants, and acute care management. Surgery centers will rapidly expand and multiply as we realize that elective and routine outpatient surgery does not belong in acute care facilities.
More individuals will choose healthcare as a profession, impressed by the inspiration of our first responders, our nurses, our physicians, our intake personnel. Our healthcare supply chains will not be dependent upon countries outside of the US to maintain adequate par levels of needed supplies. Our strength shall come from within. Thank everyone of you for the job you are doing! It may get darker before the light - but the light will come...

3 Policy Changes to Make in Your ASC During COVID-19

It’s amazing how “what’s really important” can change in a matter of days and even hours. Because the number of cases and the death toll has spiked around the world and here in the U.S., and because the news from experts has become more dire, the Corona Virus is now everyone’s top concern.

Managing COVID-19 in Surgical Facilities

10 Things To Do TODAY While Your ASC Is Shut Down/Slowed Down

So you’re shut down or slowed down because of the coronavirus.  We are all a bit worried, fearful and even angry about what has happened.  In dark times like these, I find it helps to stay busy, and know that very soon, to rip-off the classic line from Annie – “The Sun Will Come Out Tomorrow”.  This pandemic WILL end in the near future, and the end is likely to be just as rapid as the onset.

New Survey Supports Culture of Safety in Ambulatory Surgery Centers

One Medical Passport (1MP) and the Ambulatory Surgery Center Association (ASCA) have teamed up to make a Culture of Safety Survey available to ambulatory surgery centers (ASCs). The survey will help ASCs measure current safety practices, identify trends and implement best practices for establishing and maintaining a culture of safety in their facility.

5 Ways to Increase Your Patient Satisfaction Scores

The overall measure of a patient satisfaction score comes down to how patients feel about their care. While a patient’s impression of your facility can feel elusive, there are some tangible steps you can take to increase your patient satisfaction scores.

Is it COVID-19, the Flu, or Allergies?

It’s amazing how “what’s really important” can change in a matter of days and even hours. Last week, we were all somewhat concerned about coronavirus aka COVID-19. As the number of cases and the death toll has spiked around the world and here in the U.S., and as the news from experts becomes more dire, it is now everyone’s top concern.

Why a McGrath is the Only Laryngoscope You Need

First things first: I have ZERO, ZIP, NADA relationship with McGrath.

How to Avoid Costly Cancellations at Your ASC

A last-minute surgery cancellation can be a costly occurrence. The Association for periOperative Registered Nurses recommends keeping same-day cancellation rates under 2%. This is an exceptionally low rate, but not one that is unachievable. Something as simple as a pre-surgery reminder text can significantly reduce costly cancellations.

Using Data in Today’s Healthcare World

You’ve implemented technology and software to help you collect better data. Now what? How can you use that data effectively? When appropriately used, healthcare data analytics can have a direct impact on improving your patient care.

Evaluating Technology Solutions That Work Together

In the fast-paced world of healthcare, the right technology can improve your efficiency in crucial ways. What’s more, choosing technology solutions that work together and integrate seamlessly gives you the most bang for your buck. When evaluating new software, consider how all the parts work together to create the whole.

Innovations Surgery Center Uses 1MP to Improve Pre-Admission Processes

Innovations Surgery Center (ISC) in Rockville, MD is a surgery center that is dedicated exclusively to GYN procedures. Their innovative techniques keep even the most complicated procedures to a minimally invasive level. They are known for their exceptional patient outcomes and revolutionizing female health procedures.

1MP Helps With Emergency Preparedness Plan for California Facility

 

We had learned about the power outages and fires happening in California; we wanted to help.  

News Anchor: “California is burning...statewide utilities cut power to more than 209,000 customers to minimize the fire risk.” 

Paula: My name is Paula Schinning and I'm a Customer Success Manager here at One Medical Passport. We reached out to our California clients to see if we could help them get the word out to their patients about facilities closing or delaying surgery.

Sarah Sterling, an Administrator at Sutter Health: “It was 10pm when our center lost power. We were in a position where we just didn't know how to get ahold of our physicians, our staff, and most importantly, our patients. We needed to let them know the status of the center and their procedures”. 

Paula: We reached out to a couple of facilities and went ahead and turned on one time messaging through Passport Engage, our patient engagement solution. They were able to reach out to their patients pretty quickly.  We left it on for them just as they were kind of recovering from that, and then we had customers that were actively evacuating.

News Anchor: “Further north and Sonoma County conditions are even worse, forcing 200,000 evacuations”.

Paula: Some of the facilities had smoke in their OR’s and they couldn’t have access to their scheduling system. So, being at home, they were able to get ahold of patients to tell them “hey we're closed for the week due to the fires” and much more effectively manage their patient cases.

The clients were extremely happy because we were able to quickly do this for them. They want to be able to put these actions into place in their emergency preparedness plan, so, in the future, if there's these things, they know these steps to take.   Some of the administrators were out-of-state and they didn't have access to their computer systems on site. We were able to do this because we're a cloud-based solution and we have all that information for them. 

Sarah Sterling: “Now I'm more comfortable in knowing that I have that feature and I know that we'll be able to communicate with our patients and so it was very helpful.”

Paula: It was a very easy process for them and they were able to get ahold of us very quickly. Even on a Sunday, I noted that they are calling me from California, so, I answered the phone. I knew they needed help for Monday morning.

ASC Tips for Informing Family Members about Patient Operative Status 

As ASC clinicians, we get used to surgery. But for patients’ family members, sometimes this is their first time in the waiting room. Communicating with family members effectively and regularly is key to keeping high satisfaction scores and providing top-quality care. 

Why Your Patients Want Videos for Pre-Op and Post-Op Instructions

Should You Consider Switching Your Surgery Center Software?

Getting patients in and out of the OR safely and efficiently is the top priority at an any ASC. You’re using the best, most innovative equipment in the operating room. Are you using the same cutting-edge tools to track patients?

Why You Need to Transition to Digital Patient Charts

Do you know how much paper charts are costing you? By some estimates, manual charting can consume up to $3-7 per chart. Based on national case volume averages, this can add up to $30,000 per year spent on recording patient data, assembling and disassembling case files, and retrieving charts. With these numbers in mind, the time is now to transition to digital patient charts.

The 4 Habits of a Successful Surgery Center Administrator

What does it take to successfully manage an ASC? As with any administrative role, you must find the balance of being a leader and being a team player. Follow these 4 habits for success in your leadership role and in your ASC.

How to Improve ASC Quality Reporting Without Costing You Extra Time

Quality reporting is a crucial strategy for improving your ASC's efficiency while ensuring patient safety. However, increasing OR volumes and CMS survey requirements mean that quality reporting can easily consume many extra hours. Here’s how you can improve without bankrupting your most precious resource—time.

The Best Practices of Onboarding

 

 

Onboarding new technology is the beginning of easier processes within surgical facilities. The process of onboarding can appear daunting, but by debunking a few misconceptions and explaining the best way to navigate your staff through this process, we'll help you realize why it's not. 

Why More Patients Are Visiting ASCs in 2020

The Ambulatory Surgery Center industry is seeing unprecedented growth in 2020. According to the 2019 Ambulatory Surgery Center Market Report, the ASC market is expected to set an all-time record and surpass $40 billion in revenue in 2020 and is projected to hit $50 billion by 2025.

In 2018, nearly 22 million surgeries were performed in the United States with more than half being of the outpatient variety and experts predict this number to increase by roughly 15 percent by 2028. In recent years, more than half of outpatient procedures have been administered in ASCs. As healthcare costs continue to increase steadily, these statistics are expected to trend upwards in 2020 and beyond.

But why the unmistakable draw to ambulatory surgery centers in 2020? The reasons are many and certainly differ depending on each patient’s circumstances, but there are several key benefits that cement the role ASCs play in the healthcare industry.

Common ASC Scheduling Mistakes and How To Avoid Them

As more and more patients seek out ambulatory surgery centers over hospital settings for outpatient procedures, ASCs are faced with the constant challenge of scheduling more and more appointments. And unfortunately, with higher traffic numbers, scheduling aspects can (and do) fall through the cracks. Investing in a quality ambulatory surgery center software program can help ASCs a great deal on this front. But before we get into fixing problems, it’s important to recognize how mistakes are made in the first place. Below are some of the most common issues ASCs face that lead to mistakes in scheduling.

 

Everything ASC’s Need to Remember About Patient Engagement

As more and more patients seek out reputable ambulatory surgery centers for outpatient procedures, it’s more important than ever that facilities consider ASC patient engagement as a key aspect of their overall communication strategies. What complicates the matter is finding a way to be personal and helpful for each individual patient without burning all of your time and energy doing so. There is ambulatory surgery center software available that makes these processes much easier, of course. But in developing your ASC messaging strategies, it is important to keep a few things in mind:

 

How to Prepare for ASC Ownership Changes

More and more, hospital systems and private entities are exploring ventures into the ASC market. Here’s what you can do to successfully navigate and flourish under an ownership change.

The Advantages of Having an Online Booking System

Staying On Top of Your Surgery Center’s CMS Certification (part 2)

As we previously discussed, accreditation guidelines are there to help your ASC improve quality, safety, and efficiency. However, staying on top of certifications can be time-consuming. Some specific digital solutions can help.

Staying On Top of Your Surgery Center’s CMS Certification (part 1)

Accreditation guidelines aim to help your ASC run more efficiently. The Centers for Medicare and Medicaid Services (CMS) and the Accreditation Association of Ambulatory Health Care (AAAHC) are there to help you improve the quality of care and patient safety. But staying on top of these accreditations can be a lot of work. Fortunately, some specific strategies can help you streamline.

The Best Ways to Use Engage in an ASC

Hiring Dos and Don'ts in Your ASC

Anyone reading this has been hired to do a job, has hired others, or both. It is soooo expensive to find the right person, with the right skills, and the right fit for the position and your company culture. If you are the person hiring someone, typically all you have available to you is his or her resume for screening. Then after you identify half a dozen (if you are lucky) you have the process of screening them via a phone interview and then an on-site interview. Tedious, time consuming, and expensive! And...if you are the person looking to be hired, it is sometimes the roll of the dice if you will get the attention of the hiring manager.

A New ASC Nurses's Guide on How to Start a Painless IV

Starting IVs is a crucial part of being an excellent ambulatory care nurse. While painless IV cannulations can be a challenging skill to master, they are vital to your patient’s recovery. Here’s our 5 steps to starting an IV for new nurses (or nurses who need a refresher):

3 Tips To Expedite Your Technical Support Ticket

 

Happy holidays from One Medical Passport! 

What Your Ambulatory Surgery Center Should Do To Get Ready for 2020

 

Two thousand twenty.

Park Ten Surgery Center Uses 1MP to Streamline Perioperative Process

Death by a Thousand Surveys

As a nation, we are over-surveyed and it is killing the value of surveys to give meaningful, actionable intelligence on how to make things better.

7 Tactics Your ASC Needs to Improve Nursing Time Management

You know that days at an ASC can fly by in a blink. And as ASCs add more surgeries to the OR board to increase revenue, time management becomes even more precious. Here are 7 tried-and-true tactics your ASC needs to improve nursing time management.

How to Improve Patient Survey Response Rates

Patient surveys are crucial tools for assessing patient satisfaction. And research has shown that 86% of patients find experience surveys valuable. But many facilities have low response rates. What gives? Why aren’t patients filling out the surveys? And how can you improve your ASC’s patient survey response rate?

Best Ways to Communicate with Physician Offices to Get The Most Referrals

At ASCs, the majority of your patient volume comes from physician referrals. Thus, keeping strong communication and relationships is vital to keeping your OR volume up. Below, we outline 4 of the best ways to improve your communication with physician offices. 

How Evidence-Based Care is Necessary in Ambulatory Surgery

In the ambulatory surgical setting, nurses are forced to wear a lot of hats. They are not only the nurse, but may be a respiratory therapist, secretary, physician liaison for physician office referrals, educator, physical therapist, housekeeping, infection control, quality coordinator, and any other role necessary to deliver exceptional care to the patient. With limited budget and resources, surgical facilities are still expected to maintain infection control and quality assurance (QA) programs to ensure patients are receiving the safest care. The Joint Commission requires QA programs to cover Infection Control, Performance Improvement efforts, and the Culture of Safety within the ASC. In Texas, the Department of Health (TDH) wants all transfers, emergency department admissions, hospitalizations, and patients returned to surgery to be included in reporting requirements.

Giving Specific Information to Patients and Their Caregivers

Cancellations can wreak havoc at a surgery center. There are often many reasons for cancellations but, when patients self-select out of surgery, it often comes down to one thing: adequate communication

Dr. Stephen Punzak: Video is essential for ASCs as complex surgery cases go outpatient

Stephen Punzak, MD, founder and CEO of One Medical Passport, spoke to Becker's ASC Review about the shift of more complex surgeries to the outpatient setting and how ASCs can use technology to enhance patient preparation and recovery.

How to Best Organize Patient Charts in Ambulatory Surgery

It can be easy to feel like your nursing hours are taken up more and more by patient charting and paperwork. Fortunately, some changes to how you approach patient charting can help. 

4 Ways to be a Nurse Leader in a Surgical Facility Without the Title

Nurses at every level of the care continuum must be leaders. Showing leadership doesn’t only help your department run smoothly, but it also improves communication and patient outcomes. This post explores four strategies every nurse can use to can show leadership qualities—no matter your title.

University South Florida ASC Thrives Using One Medical Passport

My name is Laura Stander and I work with the University of South Florida Health Information Systems. I support the technology solutions for the Ambulatory Surgery Center and other clinical applications like radiology or specific ultrasound products.  We knew right off the bat that we needed an online anesthesia health history questionnaire.

The best defense: Anesthesiologist Dr. Stephen Punzak on the value of appropriate preop evaluations

Why Video is Changing Surgical Care

How Every ASC Nurse Can Create a Culture of Patient Safety

Nurses are integral to the culture of safety in every ASC across the country. This post explores four strategies that can place safety at the forefront of your ASC’s patient care culture.

Top 5 Security Questions to Consider When Choosing Ambulatory Software

What You Didn't Know You Needed to Outsource in Your Ambulatory Surgery Center (ASC)

Well, we all do it. Some more than others; some do it all the time, others, just a few times per month. After awhile, you want to do it all the time – and that is when you open yourself up for disappointment.

Budget Bloat in Your ASC

Emerald Coast Surgery Center Improves Pre-admission Process

Fall Makeover Time for Your Ambulatory Surgery Center

Well, it looks like the summer’s back has been broken. Cooler temperatures (less flooding hopefully), kids back in school, and renewed energy. So let’s get to the task of fixing a few issues at the office.

Learn How To Increase Your Patient Satisfaction Scores Like a Pro

The successes of an ASC can be largely linked to patient satisfaction scores. We took a poll of over 750 surgery centers to see what tips they had for increasing patient satisfaction.

Why Capnography Should be Mandatory for MAC and Conscious Sedation

I like to read the ASCA blog every morning. When topics come up that have to do with anesthesia, I will frequently respond. As an anesthesiologist with over 30 years of experience doing everything from open heart and liver transplant, to pain management, OB and fast-paced ambulatory surgery, I’ve pretty much done it all.

5 Tips for A Better GI Patient Experience in Your ASC

According to iDataResearch, approximately 51 million patients in the U.S. underwent GI endoscopies in 2017, of which 19 million were colonoscopies. That’s a whole lotta patients, and the following 5 tips can lead to a better patient experience in your ambulatory surgery center for every one of those patients.

How to Interpret the Results of a Sleep Study for an ASC Nurse

Practical Considerations for Sleep Apnea Management

Last week we discussed how to screen patients for undiagnosed sleep apnea. This week, let's continue the discussion by delving into practical considerations for sleep apnea management. There are many factors to consider, but we want to focus on what’s practical and within the surgery center’s scope. We want to focus on easy-to-implement, cost-effective, efficient ways to best help these patients.

PreOp Screening for Patients with Sleep Apnea

With over 70% of Americans considered overweight or obese, ambulatory surgery centers are handling patients with higher BMIs than ever before. So how do we stay competitive with hospitals? Surgery centers need to know how to safely take care of obese patients that often have sleep apnea.

A PreOp Nurse’s Guide to Ejection Fraction and CHF- Part 2

As we learned in Part 1 of this article, EF is one of the most, if not THE most important thing to know about any patient that you are preoping because of the profound implications of EF on a patient’s overall health as well as how the patient will respond to anesthesia.

Using ASC Software to Help Your Surgery Center Run Smarter

We wanted to introduce Joan, our typical customer.  When many ASC administrators come to us, like Joan, they are stressed, pulled in a million directions and used to doing things manually.  Joan, using One Medical Passport, was able to automate her document processes.  She saved an average of 20 minutes per patient on pre-admissions and countless dollars of nursing time.  Beyond that, using our patient engagement solution, she saw a significant decrease in cancelations.  Learn more about Joan and her story by watching the video.   

A PreOp Nurse’s Guide to Ejection Fraction and CHF- Part 1

Disclaimer: I LOVE cardiac physiology. I spent the first decade of my career doing hearts almost every day at the New England Deaconess Hospital. Lots of liver transplants too. With my engineering mindset, cardiac physiology just clicked. However, there are a lot of nurses (and doctors too!) who really don’t understand cardiac physiology. It's a real shame, because cardiac physiology is easy to understand if you’ve been taught “how” things work versus just being given a bunch of numbers to memorize.

An Ambulatory Surgery Center PreOp Nurse’s Guide To Cardiac Testing – Part 3 Nuclear Medicine Stress Test

This is blog 3 of 3 explaining the most common types of cardiac testing encountered when doing preop evaluations of patients at ambulatory surgery centers. I’ve already talked about two of the best cardiac tests: EKG and ECHO.

Financial Literacy in Your ASC - Understanding the Key Metrics

To best understand how an ASC operates, it's crucial to have a good grasp on some main keywords and their meanings. Below, we've listed a collection of ASC terms and their definitions so you can be sure you have the most thorough understanding possible.

An Ambulatory Surgery Center PreOp Nurse’s Guide To Cardiac Testing – Part 2 The Echocardiogram

This is blog 2 of 3 that explains the ins and outs of pre-admissions cardiac testing from my perspective. As an anesthesiologist, with over 30 years of experience, I’ve done everything from open heart and liver transplant to fast-paced ASCs and pain management. My goal is to provide a common-sense explanation that helps ASC preop nurses to better understand cardiac testing in the context of a preop evaluation for ambulatory surgery. 

So here’s what I can tell you: If stranded on a deserted island (or is it a desert island!?) doing anesthesia on old folks and I could have only one cardiac test, the cardiac echo would be it. Hands down. Stop the show.

Becker's ASC Review: Q & A With Dan Short of One Medical Passport

Becker's ASC Review interviewed Dan Short to learn more about the processes necessary for meeting CMS' conditions for coverage. These conditions require ASCs to provide patients with written acknowledgement of patient rights, ownership and advance directives prior to the date of service. In order to meet these conditions, ASCs across the country have responded in a number of ways.

4 Reasons Why Surgery Centers Fail & How You Can Avoid Them

When opening an ambulatory surgery center, there's lots of planning involved and many expenditures are required. To get your business started on the right foot, here are a few critical (but common) mistakes that can mean failure for your ASC:  

New England Surgery Center Shares Success Story

New England Surgery Center recently shared their success story using One Medical Passport to run smarter and save time using our pre-admission solution.

4 Advantages of Surgery in an Ambulatory Surgery Center (ASC)

We all know outpatient care at an ambulatory surgery center (ASC) is better. We might be partial though since we live, eat and breath it everyday. Recently, healthcare leaders were surveyed on industry trends and their points back up our feelings on ASCs being the best.

Case Study: Jefferson Surgery Center- Blue Bell, PA

Prior to deploying One Medical Passport, Jefferson Surgery Center relied on nursing staff to phone patients in advance of a procedure to gather their preoperative medical history. Each of these calls took an average of one hour per patient because many patients were often unprepared and lacked the necessary information when receiving the call. Repeated calls to patients were often necessary as it was common for them to be unavailable. This communication process was inefficient, time-consuming and costly.

An ASC PreOp Nurse’s Guide to Ejection Fraction and CHF – Part 3: Understanding Congestive Heart Failure

In Part 1 of this 4-part series, I talked about what Ejection Fraction (EF) is. In Part 2, I talked about the classifications of normal and abnormal EF. In this 3rd blog article in the series, I’ll talk about Congestive Heart Failure - commonly known as just CHF.

An Administrator's Guide to Successful Tech Adoption

What makes or breaks the successful adoption of new technology at your surgery center? ASCs are consistently being pushed to move in the direction of streamlined, paperless workflows, and Administrators have never been more integral to the on-boarding process. In this post, we'll review the top 3 reasons that ASCs fail at technology adoption and what can be done to prevent embarking upon a potentially costly project that returns very little ROI.

5 Big Changes You Can Make Today to Improve Patient Satisfaction (without spending a nickel!)

Patient satisfaction can make or break the success of your ASC. As an anesthesiologist, I broke down 5 changes you can implement to keep your patients happy without costing you anything!  Here are my thoughts:

3 Steps to Becoming an Accredited ASC

The aim of Accreditation Association of Ambulatory Health Care (AAAHC) and Centers for Medicare and Medicaid Services (CMS) is to help improve not only the quality of care and value that accredited organizations provide to their patients, but also how well these ambulatory care facilities run. There are a few important steps your ASC should take to become accredited.

Utilization of Online Patient Registration and Pre-admissions for Ambulatory Surgery

Over the 20 years that I have run One Medical Passport, probably the most frequent question that I get asked from ambulatory surgery centers that are considering an online pre-admissions system is: “What percentage of my patients can I expect to use the system?”

An Ambulatory Surgery Center PreOp Nurse’s Guide to Cardiac Testing - Part 1 EKG

20 years ago, most ASCs typically cared for ASA 1 and 2 patients: young, relatively healthy patients having simple, relatively non-invasive surgery. Fast forward to 2019 - as advances in anesthesia techniques, surgical techniques, and an overall better understanding of minimizing risk for ambulatory surgical patients has evolved, most ambulatory surgery center preop surgical nurses today will routinely care for at least some ASA 3 patients. 

As an ambulatory surgical nurse, you know what that means: older, sicker patients with more cardiac problems. Frequently, these patients come with either (1) a slew of pre-admissions documentation that you have to weed through or (2) nothing at all. It seems like there’s never just the right amount!

Educating Patients Through Video

Case Study: Texas Health Orthopedic Surgery Center Utilizes Solution to Boost Patient Engagement

Texas Health Orthopedic Surgery Center was spending over 2 hours a day on lengthy phone calls to remind patients of their appointments and explain pre-op instructions. The Director of Nursing, Kristi Baldwin, felt this process was too time consuming, and wanted a solution that would be more cost-effective and simple.

Are You Underestimating The Technology Needs Of Your ASC's Senior Patients?

Ambulatory Surgery Centers often underestimate the technology needs of their senior patients.

Though the generation of 55 and older has witnessed and embraced the most dramatic changes in technology more than any prior generation, their online use and needs are often underestimated. In medicine, especially, ASC administrators often avoid engaging this demographic with online tools on the assumption they will be unwilling or unable.

 

ASC's & Patient Engagement: Texting

Ambulatory Surgery Centers are beginning to realize they have a simple and affordable way to better engage their patients, connect their staff and physicians, dramatically improve their efficiency and reduce wasted time and cost. And, that most of their patients and staff are probably already using it. Text messaging is the obvious solution for facilities looking for an easy and accessible tool to improve communication and streamline workflow. The consumer convenience and benefits are obvious, but as compelling are the gains to a facility’s efficiency, staff satisfaction, and bottom line.

How to Manage Paperwork Overload at Your Ambulatory Surgery Center (ASC)

While the most innovative technology is used in the OR, often some of the most antiquated is used outside of it. Facilities are striving to keep up with the extensive amount of data, records, and paper trails implicit in today’s medicine and are seeking affordable online solutions to their hardcopy problems.

Texting is the Obvious Solution for Patient Engagement

When you need to reach the widest audience in the simplest way, there is no reason to recreate the wheel.

How to Manage Paperwork Overload at Your Outpatient Surgery Center

While the most innovative technology is used in the OR, often some of the most antiquated is used outside of it. Facilities are striving to keep up with the extensive amount of data, records, and paper trails implicit in today’s medicine and are seeking affordable online solutions to their hardcopy problems.

What is Outpatient Surgery Center Software?